NO SHOW/CANCELLATION POLICY

Effective Date & Last Updated Date: Aug 4, 2026.

We appreciate you entrusting us with the care of your pet. The best veterinary-client relationships are based on trust, communication, and mutual respect. We will treat you and your pet with compassion and respect and ask that you do the same to our team. Please let us know if you have any concerns or questions.

Alexandria Veterinary Clinic PetCare Center Cancellation Policy:

We strive to provide each patient with the highest quality of care while attempting to accommodate your schedule for your convenience. Therefore, we  provide reserved time slots for each patient to minimize your waiting and assure continuity of your care. While we are sensitive to the fact that there are times when emergencies and unanticipated events happen, cancellations, especially last-minute ones, along with patient noshows, decrease our ability to accommodate the scheduling needs of the other patients.

A Client will be considered a “No Call, No Show” when:

  • client fails to appear to scheduled appointment
  • client provides less than one business day notice of changes to an appointment and two business day notice for a surgical appointment (we need sufficient notice to fill your appointment)
  • client appears for appointment 10 minutes after scheduled start time.

Late Cancellations / Missed Appointments (“No Show”):

Please provide our office with advanced notice to change or cancel an appointment. Please contact us 24 hours prior to your scheduled appointment to notify us of any changes or cancellations. Multiple cancellations and missed appointments will jeopardize your ability to schedule appointment/procedures with our clinic. If you miss your appointment (“no show”), your next appointment will require a $75.00 deposit to schedule.

Pre-Payment Surgery Policy (New clients)/Missed Appointments (“No Show”):

We require a $50.00 deposit at the time a surgical procedure is scheduled for all new clients. The deposit will be applied to the procedure upon checkout. Please contact us 48 hours prior to your scheduled surgery to notify us of any changes or cancellations. If you miss the procedure (“no show”) the deposit will not be refunded. We will require a deposit of ½ of the high end of the estimate to schedule the next surgery.

If you are an existing client and miss your surgery (“no show”), we will require a deposit of ½ of the high end of the estimate to schedule the next surgery. Please contact us 48 hours prior to your scheduled surgery to notify us of any changes or cancellations.

If Alexandria Veterinary Clinic PetCare Center has to cancel or reschedule the procedure for any reason, the deposit will be refunded or applied to the rescheduled procedure.